Refund Policy

Return Policy

Unless there is a defect in the product, we cannot accept cancellations, returns or exchanges after an order has been confirmed.
In the unlikely event that we have delivered a defective product, please contact us and we will replace it immediately.

*We only accept requests to change the color or size of the ordered product if you contact us on the day of the order. If you would like to do so, please contact us here.

*Please note that we cannot cancel your order even if you have not yet received a shipping notification by email, as we have already arranged for the item to be in stock.

Return/exchange items (defective products)

• The product is defective (torn, holed, broken/missing parts, etc.)
• Product stands out
• There are large stains or dirt
• The product you received is different from the one you ordered (including the wrong color/size)
• The product specifications (dimensions, etc.) are clearly different from those listed on the product page.

• Purchaser's name
• Your order number (starting with #) (if known)
• Details of defective product
• Photo of the defect
• A photo of the numbers starting with JJ written on the plastic bag the product came in

Not eligible for return or exchange

• Inconspicuous areas such as the lining, fraying, scratches, stains, improper thread finishing, etc. that do not affect use.
• Iron-on repairs wrinkles and creases
• Order mistakes due to customer carelessness
• The color and size are different from what I imagined
• What to wear when going out
• Washed more than once
• Items that have been delivered more than 3 days ago
• No name tags or plastic bags the products came in